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"Great parts and accessories selection, well organized. I'd give you 5 stars, but the pricing needs to be more competitive, especially in todays market. I buy most, almost all, of my stuff at Maxim because I like the place a lot and the customer service is very good. Calvin Worrell is a big help when I'm deciding on stuff to buy. Great guy to work with. He does what he can for pricing. But y'all need to do more for your loyal customers who are buying a lot of accessories and bringing you other customers."
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| By: Sean Rockwall,TX |
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"I was very impressed with the friendly, no pressure, informative, professional staff at Maxim Honda. Lots of words but true. I bought a VTX 1800 with the help of Kevin Warren. He walked me thru the process and was very knowledgeable and helpful. I feel that I now have a new Friend. I also have to put a plug in for Super parts Man 'Bob'. That Guy is a Savant when it comes to Parts.
The only down thing is who sold my Wife a Helmet with Skulls on it? She loves it.
I will defiantly return to Maxim and let my friends know.
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| By: Lynn McKinney,TX |
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"Please send me a newsletter via email...thanks!"
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| By: Jennifer Sachse,TX |
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" Several years ago I purchased a 4-wheeler from Maxim to ship to Honduras. This was an unusual situation because of all the red tape involved but Maxim stepped up and got it done without problems. That experience brought me back to Maxim when I was in the market for a new Goldwing.
While price is certainly important, to me customer service and dealer honesty and integrity is the deciding factor. When negotiating to purchase my Goldwing, I shopped several dealers, local and out of state. I explained upfront that I would not tolerate being mislead or lied to and if I even suspected the dealer was doing so, I would walk out. I did in fact walk out of several dealers even though they quoted cheaper prices, they had lost my trust and business. I made my second major purchase at Maxim because they went out of their way to be upfront and honest with me. I was raised to believe a man is only as good as his word. My word is worth more than anything written on paper and that is what I expect from others. Maxim has lived up to that belief and has earned my respect, loyalty, and business.
Policies, procedures, rules, and laws govern today's society because so many people and business's are dishonest. Having a dealer like Maxim that will "DO THE RIGHT THING" regardless of what the rules say is invaluable to me. I have experienced this attitude in sales, accessories, parts, and service, that shows me it's the universal attitude shared throughout the dealership.
Maxim, unless you change your commitment to customer service and put the dollar before the customer, I will remain a loyal customer and recomend you to all that will listen."
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| By: Russ The Colony,TX |
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"The politest people at a dealership that I have purchased a product.
It is refreshing to shop for accessories when you can accept great service.
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| By: DANIEL mellisa,TX |
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"I have yet to purchase a bike, but I've been a honda enthusiast since I got my first civic when i was 16. I found Maxim Motorsports while i was working valet at Watters Creek a block away from the dealer. I fell in love with the CBR 600RR and Kevin did everything he could to get me on that bike. He's an excelent people person and didnt make me feel pressured to buy the bike at all. Ive been to other Honda Motorcycle dealers, and they've all treated me like I was an idiot. I've been following the CBR model and ridden various 600rr's that my friends own, and I know a great deal more than the sales associates seem to think I do. The only time I've ever felt comfortable looking at bikes is when I'm at Maxim. I'd refer anyone to them, reguardless of what kind of bike or quad they have. They are excellent."
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| By: Travis Royse City,TX |
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"The whole experience was great. Robert Alverez worked very hard for me. Jim in finance was also terrific, From parts, to service and accessories, everyone was fantastic. You have a customer for life!"
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| By: John Plano,TX |
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"I live in Layton, Ut. I'm visiting family in the area and realize the rear tire on my 1600 Nomad might not make it back home. I called your dealership to see if you had a tire for my bike since the local Kawasaki dealer didn't have it in stock. I was amazed....in the matter of TWO hours I had been to your shop, bought the tire and your excellent service dept had it mounted and even found and corrected several minor problems on the bike. Everyone I came in contact with at your dealership treated me like I was family. Thank you all......It was so refreshing to find a shop that KNOWS CUSTOMER SERVICE! THANKS AGAIN FOR YOUR HELP. I watched Chris work on my bike from a window in customer service. The bike was covered with 2000 miles of road grime and bugs.. watching him work was so refreshing, the only clean spot on the bike was whatever he touched----he cleaned, inspected, and made sure the work was done correctly."
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| By: Raymond Layton,UT |
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"My wife and I just purchased a new Gold Wing at your dealership. We got what we were looking for; a no pressure sale, a great deal and great help purchasing our accessories. We were also impressed by customers in the store recommending the dealership for various reasons."
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| By: Warren Allen,TX |
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"Yesterday I picked up a new, '07 Goldwing. This is th 19th motorcycle that I have purchased in my lifetime, and if I have learned anything at all in that many transactions I have learned that a motorcycle purchase is more than a single transaction. It is the first step in a relationship that will go on for some time.
The group at Maxim very clearly understands the importance of the relationship, because they go to great lengths to help foster the relationship and to make sure that the buyer is comfortable with every single aspect of the purchase.
From the purchasing experience, through the accessorizing experience and through the F&I process, Maxim gets it right. And those experiences are most important because they are indicitive of what is to come for the next several years as I own my new "'Wing."
A lot could be learned by other dealerships from a study of the Maxim experience. It is an absolute 5 Star experience; these people det the job done right!"
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| By: Leif Allen,TX |
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"I would like to thank Nathn Herrington for doing a great job helping with service on my Goldwing trike."
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| By: Ray Terrell,TX |
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"All and all, the service from the whole dealership is amazing!!! See you guys soon for more stuff!!!"
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| By: kenneth Richardson,TX |
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"Each time I visit your location, I receive phenomenal care from every staff member I come in contact with. From remembering my name from the time before, to simply checking to see if I'm ok while I wait.
I would like to point out one situation in particular that impressed me further. While taking the occasional ride by myself last Saturday, something happened that never happened before; I had a flat on my motorcycle. Being that it was 4:30 in the afternoon, I immediately transformed from a confident rider to a panic-stricken female at the mercy of whom every stopped. I was able to pull my motorcycle into a parking lot and began trying to reach someone who could tell me what to do and to pick me up. I knew that the "shop" would still be open, so I called to ask what to do. I initially spoke with Dane Meyers, who immediately got Nathan Herrington to the phone. Since I've worked with Nathan in the past, may face lit up like a Christmas tree on Christmas Eve night. Nathan gave me several options, none of which would work for me. I thanked him and told him I would just leave my motorcycle where it was and try to find someone to pick me up and take me home. He then asked me to keep my cell phone on and he would call me right back. In less than 5 minutes he called me back and said "Rita, we're coming to get you". When he explained my situation to Dane Meyers and Scott Everson, they decided "Lets go get her". Keep in mind that by that time it was about time for the shop to close. When Dane and Scott reached me, it was about 5:30 and they both apologized that I had to wait. WOW! I live in Little Elm and told them that I was concerned about how I was going to get home. The two guys looked at me and said, "We're going to take your motorcycle back to the shop and fix the flat and you can ride home". Another WOW!
To make a long story short, while Dane and Scott could have said, "Hey, I'm off work and want to go home and spend time with my family". Nathan could have said, "My baby brother's wife is in delivery having their first baby and I want to be there", they all three decided to stay there with me and make sure I got safely on my way. WOW!
The success of every business hinges on how we treat our clients. I commend you for the above and beyond customer service your staff exemplifies each and every time I come in contact with them. With regard to Dane, Scott and Nathan, the only thing I can think is WOW!"
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| By: Rita ,TX |
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"The honda trx 250ex i bought was just right for me and Kevin Durant did an awesome job on getting me into this toy.I will pass you guys around to friends to get them to come buy from you.Thanks for the Free delivery you dont find that much up on my end."
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| By: James Howe,TX |
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"I just had my first service done on my VTX 1300 and was very pleased. I didn't get the guys name who waited on me Tues. morning 08-14-07, but he was courteous and explained my bill and advised me when I needed to bring the bike back in for other services. Good Job Maxim Motor Sport. Keep up the good work."
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| By: Mike Wylie,TX |
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"I was trying to find someone to work on my 1971 Honda 90 no one wanted to work on it.and a few people that did didn't fix the problem. I went into the Texas store in Gainesville and told them about my problem they recommended me to talk to the service department in Alan Texas I did. they fixed my bike. I have no problems with it. it runs like a dream. while I was picking my bike up I decided to buy one more motorcycle VTX1800c runs great looks good you like the store from Lucy Nathan Bobby Jim and Ray no pressure no hassle great place."
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| By: Brad Thackerville,OR |
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"EVS Vision nee brace. Those suckers arent very cheep but Brian hooked me up with a great deal on them. I tell you what, this was my first time in there service it great. I live in California but if i lived here in plano i would def. do all my business through them. They are very customer friendly and there not riding up your ass to sell you something. Thank you guys for takin care of me! 8/1/07"
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| By: Kenny San Jacinto,CA |
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"I called around to every dealer in the metroplex attempting to find a leftover 2006 red/blk CBR1000RR. Maxim had it, and gave me the OTD price I asked for with no haggling at all. The dealer I bought my previous bike from gave me a price thousands more trying to make it sound like a deal. I'll be driving the 40 miles again for my next bike."
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| By: Josh Arlington,TX |
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"Kevin Durant was my sales rep and he was awesome. Very strong on his bike knowledge and he made my purchase top notch."
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| By: David Allen,TX |
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"KEVIN WAS MY SALESMAN HE WAS WONDERFUL! INFORMATIVE, KNOWLEDGEABLE, AND DIDNT PRESSURE THE BUYING EXPERIANCE! PROCESS WAS PAINLESS AND STAFF STAYED LATE TO GET DEAL DONE THAT NIGHT SO I COULD TAKE BIKE HOME. CAN NOT SAY ENOUGH ABOUT FRIENDLYNESS OF STAFF!"
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| By: JUSTIN PLANO,TX |
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"AMAZING FRIENDLY STAFF! STAYED LATE AND WENT HOME WITH BIKE THAT NIGHT! WILL BE CUSTOMER FOR LIFE"
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| By: JUSTIN PLANO,TX |
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"always have a terrific experience there. while i don't own a honda m/c,(yamaha), i haven't spent enough in there you would think i do. prefer your store to the local yamaha store."
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| By: Deb plano,TX |
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"I chose to purchase my bike from Maxim Motor Sport because of my positive experience with your sales associate, Brandon Luther. A woman walking into a bike shop by herself is often invisible. This is not the case with Brandon and, although I'm sure Honda sells the same bike all over town, Brandon's the guy I'll send my friends to, both women and men because most of the guys I ride with have wives who ride, as well as, mothers, sisters, and neighbors.
Brandon will see me again, as well as, many of my friends. "
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| By: Cindy Garland,TX |
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"We bought our new 2006 Goldwing and had it triked out with the California Side Car from Maxim last year. Bob Landry made it a virtually painless experience. He was SO helpful and had such great suggestions that we pretty much took his advice on everything and COULD NOT be happier with our trike! Not only that, when my husband bought a used Goldwing from an individual earlier this year, Bob was great in answering some questions he had about it. Next year my husband plans on buying a new 1800 Goldwing - be watching for us Bob and Maxim!!!"
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| By: Donna Granbury,TX |
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"I purchase all of my accessories from BOB! Knowledgable, friendly, helpful, caring. Wait, I can't be talking about BOB, it has to be someone else.....Why would anyone want to come to see BOB just for the heck of it?
I don't know, but I go to say hello to him whenever I am in the neighborhood.
If you need parts or accessories, clothing, boots etc BOB IS THE ONLY ONE TO GO TOO!.
I own a Vulcan 750, I purchased from up the service road, and have seldom if ever gone back to purchase from them, only OEM products!
You go BOB!"
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| By: Eric Plano,TX |
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"My main contact began with Luke Benson of sales by phone. He was courteous and knew what was on hand at the store I was looking for. The following day I arrived and Luke got me started on my purchase of a new Goldwing. Luke has a rare ability not found in a lot of sales folks these days, he listens to his clients and acts on their questions and comments.
While Luke was begining the paperwork end of the deal, he brought in Bob Landry of Parts and Accessories to talk to me. Bob is a character. He showed me the "fully dressed" Goldwing and explained products that are safety, comfort and "bling" related. I ended up ordering several accessory lights mounted on the bike as the added safety by visibility he had described made a lot of sense. Bob's enthusium is almost contagious!
The third member of this Team is Kathleen Perryman, the Finance Manager. Her love of motorcycling is apparent as she goes through all the finance paperwork. An added bonus to her friendly, out going personality is her ability to explain (in understandable terms) the business end of the deal. I even threw in a few last minute twist that she simply took in stride and worked through on the contract.
Top Class staff all. Thank you. John & Kathi Dery "
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| By: Anonymous Sherman,TX |
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"Couldn't find a local shop that would just talk straight with me. I knew what I wanted and how much I wanted to pay, but I think the local guys were waiting to see if they could get a "higher bidder" so to speak. After playing the waiting game for several days, I called the shop in Gainsville. Told them what I wanted and my price, and I got a call back in 10 MINUTES asking me when I was coming to pick it up !! That is what I call service. Have been to the service dept. once for my break-in check up, and those guys are first class too !! I would recommend the shop in Gainsville to ANYBODY in N. Texas."
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| By: Darin Wichita Falls,TX |
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"no presure sales and a friendly enviroment you can't help but to love this dealership!!"
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| By: larry gun barrel city,TX |
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"Great experience
Helpful and Friendly staff
Thank you all"
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| By: Terry Grapevine,TX |
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"Could you add me to any mailing list for sponsored or known bike rides?"
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| By: Clint Frisco,VT |
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"We originally purchased two ATV's. The experience was so easy, we came back and bought two more. Negotiations were easy and the sales and finance staff (Glenn and Leigh Ann) were great. Price was excellent. Why can't buying a car be this easy? If you are in the market for toys, this is the place to shop! They went above and beyond"
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| By: Derek & Cathy Whitesboro,TX |
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"Amazing! The sales staff (Brandon) was patient and interested in getting us into something we actually wanted, with a limited budget...not just settling. The financing department went above and beyond to make me happy with my deal. No "Rider's Regret" whatsoever while driving home with this baby! What a fun time my wife and I had picking and choosing our bike! Thanks guys!!!!"
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| By: Gabriel & Bethany Anna,TX |
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"This was the easiest and best buying experience we have ever had at any recreational dealership or auto dealership. Sales staff was friendly, knowledgeable and our transaction was completed in a matter of minutes. We purchased two four wheelers and four helmets and were out in less than a two hours. Pricing was far below what I expected to pay and negotiations were smooth and easy. I will buy here again!"
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| By: Derek & Cathy Whitesboro,TX |
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"The best deal in town with the best complete all around staff in the world.
Thanks Maxim for all your help with my new 2006 CBR 1000rr
TaKory Cullins"
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| By: TaKory Rockwall,TX |
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